Use this form to ask about H&H Academy programs, fees, schedules, or enrolment. We aim to respond within two business days during office hours. Fields marked with an asterisk are required.
What you can enquire about
This enquiry channel is for prospective learners, parents or guardians acting on behalf of a learner, education agents, and employers seeking English language training. Typical topics include program selection — PTE Academic, IELTS, OET, or General English — comparison of online and in-person delivery, indicative course duration for your target score, intake availability, fee structures, and the documentation required before classes commence.
If you have previously attempted an English proficiency exam, mention your most recent scores and test date in your message. This helps us recommend a focused pathway rather than a generic course outline. If you are uncertain which exam your visa, university, or registration body requires, select “Not sure — please advise” and describe your purpose — skilled migration, nursing registration, or MBA admission — so we can respond with relevant guidance.
Information that helps us respond accurately
Include your target score or band requirement, preferred study mode, weekly hours available for study, and any hard deadline such as a visa lodgement or university intake date. The more context you provide, the more specific our reply can be. Your details are handled under our Privacy Policy.
After you submit
Your enquiry is assigned to an admissions coordinator familiar with the program area you selected. You may receive follow-up questions by email if additional detail is needed — for example, confirmation of Academic or General Training IELTS, or your healthcare profession for OET. If your enquiry leads to enrolment interest, we outline next steps including consultation booking, diagnostic assessment options, and a proposed study schedule.
Enrolled learners with questions about class times, portal access, or payment receipts should include their enrolment reference. Portal login issues are handled faster through the portal access request form.
- PTE Coaching — For learners needing a computer-delivered English score accepted by Australian immigration authorities, universities, and professional bodies.
- IELTS Preparation — When your accepting organisation specifies IELTS Academic or General Training. Mention faculty-specific requirements for higher education.
- OET Training — For healthcare professionals pursuing registration with AHPRA and related boards. State your profession when enquiring.
- General English — For workplace communication and community participation without an immediate high-stakes exam date.
Prefer to speak by phone? Use our callback request form or book a consultation for a scheduled conversation about your goals and study plan.