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Cookie Policy

Last updated: 24 June 2026

This Cookie Policy describes how H&H ACADEMY PTY LTD ("H&H Academy", "we", "us", "our") uses cookies and similar tracking technologies on hnhacademy.com.au and related web properties, including the Practice Portal. It should be read together with our Privacy Policy.

1. What are cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites function correctly, remember preferences, improve user experience, and provide aggregated usage information to site operators. Similar technologies include local storage, session storage, and pixel tags.

Cookies may be set by the website you are visiting ("first-party cookies") or by a third party such as an analytics provider or embedded video service ("third-party cookies"). The duration of a cookie depends on its purpose — some expire when you close your browser; others remain for a defined period.

2. Who is responsible?

H&H ACADEMY PTY LTD, Level 2, 22-28 Edgeworth David Avenue, Hornsby NSW 2077, Australia, is the data controller for cookies set by our primary website and portal, except where third-party services set their own cookies under their respective policies. Contact: Phone 02 7989 0749, Email info@hnhacademy.com.au.

3. Types of cookies we use

We classify cookies by purpose:

Strictly necessary cookies

These cookies are essential for the website and Practice Portal to operate. They enable core functions such as page navigation, secure login sessions, form submission integrity, and load balancing. Without these cookies, services you request cannot be provided. They do not require consent under most interpretations of Australian privacy guidance, but you may block them through browser settings at the cost of reduced functionality.

Examples include session identifiers that keep you logged into the Practice Portal during a study session, security tokens that protect form submissions from automated abuse, and cookies that remember your authentication state between pages within the portal.

Functional cookies

Functional cookies remember choices you make — such as language preference, dismissed notices, or portal display settings — to provide a more personalised experience. They may be set by us or by third-party providers whose services we embed. Blocking functional cookies may mean you need to reconfigure preferences on each visit.

Performance and analytics cookies

These cookies collect information about how visitors use our website — pages visited, time on site, error messages, and referral sources — in aggregated form. We use this data to improve content structure, identify technical issues, and understand which resources are most useful to learners. Analytics data is not used to build individual profiles for advertising purposes.

Third-party cookies

Some embedded content or services (for example, video conferencing widgets, payment gateways, or font delivery networks) may set cookies when you interact with them. We do not control these cookies. You should review the privacy and cookie policies of those third parties for further information.

4. Cookie duration

Cookies may be:

Specific retention periods vary by cookie type and are reviewed periodically. We aim to use the shortest retention period necessary for each purpose. Portal session cookies typically expire when you log out or close your browser. Preference cookies may persist for up to twelve months unless you clear them earlier.

5. How we use cookie data

Information collected through cookies may be used to:

Where cookie data constitutes personal information under the Privacy Act 1988 (Cth), it is handled in accordance with our Privacy Policy and the Australian Privacy Principles.

6. Analytics cookies in detail

Performance and analytics cookies help H&H Academy understand how visitors interact with our public website and Practice Portal. They may record pages viewed, approximate session duration, navigation paths, device type, browser version, and error events such as failed form submissions or broken links. This information is aggregated and used to improve site structure, prioritise content updates, and identify technical faults that affect learner access.

We do not use analytics cookies to build individual advertising profiles, sell personal information to data brokers, or track you across unrelated third-party websites for marketing purposes. Where analytics services are provided by external vendors, those vendors process data under contractual terms that limit use to the purposes described in this policy and our Privacy Policy. IP addresses and similar identifiers may be truncated or pseudonymised where technically feasible.

Analytics cookies are distinct from strictly necessary session cookies required for portal login. You may continue to use essential functions if you decline non-essential analytics, subject to the limitations described in the section on managing preferences below. We review our analytics tooling periodically to ensure collection remains proportionate to legitimate operational needs.

7. Managing cookies and your preferences

Most web browsers allow you to control cookies through their settings. You can typically:

Blocking or deleting cookies may affect website and portal functionality, including the ability to remain logged in or complete enrolment steps. Browser-specific guidance is available from your browser vendor (e.g. Chrome, Firefox, Safari, Edge).

On mobile devices, refer to your operating system settings for advertising identifiers and tracking controls where applicable.

If we implement a cookie consent banner or preference centre on hnhacademy.com.au, your selections there will be stored in a functional cookie so we can honour your choices on subsequent visits. You may withdraw consent for non-essential cookies by clearing site data, adjusting banner settings where available, or reconfiguring your browser. Changes apply prospectively and do not retroactively delete data already collected lawfully under prior consent or legitimate interest, subject to applicable privacy law.

For questions specifically about cookies — including what categories we use, how long they persist, or whether a particular portal feature requires a cookie — contact H&H Academy using the details in section 12 below. Please include the page URL, browser type, and a brief description of the issue so we can respond accurately.

8. Cookies and the Practice Portal

The Practice Portal relies on cookies for authentication, session management, and progress tracking within assigned modules. Disabling all cookies will prevent portal login. Learners who clear browser data between sessions will need to log in again; unsaved in-progress tasks may be lost if cleared before submission.

Portal cookies do not grant access to third-party advertising networks. They are scoped to hnhacademy.com.au and associated subdomains used for learning delivery.

9. Do Not Track signals

Some browsers transmit "Do Not Track" (DNT) signals. There is no universally accepted standard for how websites should respond to DNT. At present, we do not alter our data collection practices solely in response to DNT signals, but we limit tracking to the purposes described in this policy.

10. Updates to this policy

We may update this Cookie Policy when we change our website technology, add new services, or when legal or regulatory guidance evolves. The "Last updated" date will reflect the most recent revision. We encourage you to review this page periodically.

11. Relationship to other policies

Cookie data that identifies an individual is personal information under the Privacy Act and is subject to our Privacy Policy. Website use is also governed by our Terms & Conditions. In the event of inconsistency between summaries on other pages and this Cookie Policy, this document prevails for cookie-specific matters.

12. Contact us

For questions about our use of cookies or to exercise privacy rights relating to personal information collected via cookies, contact: